FAQ
Answers to the most common questions about ordering, shipping, returns, and the work.
Do you offer local pickup?+
Yes — pickup from the Indooroopilly studio is encouraged. It's the cheapest option (no shipping, no risk of breakage in transit) and lets you see the piece in person. DM @bodhiswan after ordering to arrange a time.
How does shipping work?+
Shipping rates are being finalised. For now, message @bodhiswan after placing an order if you need posting — we'll quote based on size and destination. Everything is packed by hand in Brisbane with protective wrapping.
What is your returns policy?+
Each piece is handmade and one-of-a-kind. Returns are only accepted if the wrong item was shipped or if the piece arrives damaged. Please contact me within 7 days of delivery with photos of any damage. Refunds are not available for change of mind, minor variations in glaze or form (these are inherent to handmade work), or claims made more than 30 days after dispatch.
How should I care for my ceramics?+
Handmade stoneware is durable but hand washing is recommended. Dishwasher and microwave safe, but hand washing keeps glazes looking their best. Avoid leaving liquids sitting in pieces overnight.
Do you take commissions?+
Not at the moment. The focus is on making one-off pieces as part of regular studio practice. If that changes, it will be announced on Instagram.
Do you do wholesale?+
Not currently. Every piece is made individually and sold through this shop.
When do new pieces go up?+
New work is added to the shop as it comes out of the kiln. There’s no fixed schedule — follow @bodhiswan on Instagram for updates when new pieces are ready.
Are prices inclusive of GST?+
Yes. All prices on the site include GST. What you see is what you pay, plus shipping.
Can I visit the studio?+
The studio isn’t set up for visitors at the moment. The best way to see the work is through the online shop and gallery, or on Instagram.
Do pieces vary from the photos?+
Yes, slightly. Every piece is handmade — expect natural variation in glaze, colour, and form. Photos are close but screens differ.